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We are closed on Saturday, Sunday and holidays and do not ship on these days.
All orders made after 2 PM, Pacific Time will normally be shipped on the following business day.
Shipping charges will be added upon the completed preparation of your order and will be determined by weight and destination. If you have questions about the shipping charges that will be incurred from your order, please call our office at 1-800-228-6696 or 1-951-270-0606.
Once payment for your order has been verified, your order will begin processing. When placing an order, customers may be given an estimated arrival date depending on the chosen shipping method. There are no guarantees that your order will arrive within the given time frame mentioned. Expected arrival of shipment assumes that processing or shipping is not delayed. Reasons for delays include waiting for payment to clear or backorders.
Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day, it will be delivered the next business day.
To ensure proper delivery, we do require a signature. Therefore, please have the order shipped to an address where someone will be available to sign for the package.
If no one is available when delivery is attempted, the delivery service usually leaves a door tag notifying you of the delivery attempt. Simply follow the instructions on the door tag, and then the delivery service will leave the package at your door at the next delivery attempt.
We package our product with commercial grade shipping supplies and all packages leave our warehouse in excellent condition. If your package is damaged due to shipping damage or if items are missing, please let us know.
If you have a question about your package or shipping, please contact our customer service representatives at 1-800-228-6696 or by email.